Patient Experience Coordinator - Optical Retail

stantonoptical; Spring (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

2 free eyeglasses per year

Employee discounts on products

Medical/dental coverage

Job summary

Stanton Optical is seeking a Doctor’s Technician-like role focused on delivering outstanding patient service at an on-site store location. You’ll bridge our clinical services with the retail team, guiding customers through eye care and eyewear purchases while coordinating basic tests and pre-screenings.

The role emphasizes empathy, clear communication, and teamwork. A patient-focused attitude supports brand standards and smooth store operations in a fast-paced environment.

Qualifications

• Associate degree or advanced certification beyond high school.
• 2+ years of experience delivering excellent customer service.
• Ability to communicate with a diverse group of people.
• Active listening, rapport-building and empathy.
• Proactive problem solving and customer-oriented mindset.
• Collaborative spirit and teamwork across teams.
• Results-driven with ability to multitask in a high-volume store.

Responsibilities

• Greet patients and customers as they enter, identify needs and promote products and services.
• Foster collaboration between retail and clinical services teams.
• Schedule appointments, enter patient history and perform basic pre-tests.
• Assist management with patient concerns and ensure timely completion of orders.
• Maintain brand standards and perform basic housekeeping as needed.
• Assemble lenses, edge stock lenses, and ensure accurate delivery timelines.
• Monitor lab area for issues and report equipment problems.
• Track delivery times to patients and handle other duties as assigned.

Skills

Customer service

Communication

Active listening

Empathy

Problem solving

Multitasking

Team collaboration

Education

Associate degree or certification

Job description

Stanton Optical is seeking a Doctor’s Technician-like role focused on delivering outstanding patient service at an on-site store location. You’ll bridge our clinical services with the retail team, guiding customers through eye care and eyewear purchases while coordinating basic tests and pre-screenings.

The role emphasizes empathy, clear communication, and teamwork. A patient-focused attitude supports brand standards and smooth store operations in a fast-paced environment.