Patient Experience Coordinator - Optical Retail

stantonoptical

Spring (TX)

On-site

USD 32,000 - 42,000

Full time

2 days ago
Be an early applicant
Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

2 free eyeglasses per year
Employee discounts on products
Medical/dental coverage

Job summary

Stanton Optical is seeking a Doctor’s Technician-like role focused on delivering outstanding patient service at an on-site store location. You’ll bridge our clinical services with the retail team, guiding customers through eye care and eyewear purchases while coordinating basic tests and pre-screenings.

The role emphasizes empathy, clear communication, and teamwork. A patient-focused attitude supports brand standards and smooth store operations in a fast-paced environment.

Qualifications

  • Associate degree or advanced certification beyond high school.
  • 2+ years of experience delivering excellent customer service.
  • Ability to communicate with a diverse group of people.
  • Active listening, rapport-building and empathy.
  • Proactive problem solving and customer-oriented mindset.
  • Collaborative spirit and teamwork across teams.
  • Results-driven with ability to multitask in a high-volume store.

Responsibilities

  • Greet patients and customers as they enter, identify needs and promote products and services.
  • Foster collaboration between retail and clinical services teams.
  • Schedule appointments, enter patient history and perform basic pre-tests.
  • Assist management with patient concerns and ensure timely completion of orders.
  • Maintain brand standards and perform basic housekeeping as needed.
  • Assemble lenses, edge stock lenses, and ensure accurate delivery timelines.
  • Monitor lab area for issues and report equipment problems.
  • Track delivery times to patients and handle other duties as assigned.

Skills

Customer service
Communication
Active listening
Empathy
Problem solving
Multitasking
Team collaboration

Education

Associate degree or certification

Job description

Stanton Optical is seeking a Doctor’s Technician-like role focused on delivering outstanding patient service at an on-site store location. You’ll bridge our clinical services with the retail team, guiding customers through eye care and eyewear purchases while coordinating basic tests and pre-screenings.

The role emphasizes empathy, clear communication, and teamwork. A patient-focused attitude supports brand standards and smooth store operations in a fast-paced environment.

Get your free, confidential resume review.

or drag and drop your file here.

Similar jobs

Similar jobs worth comparing

Patient Experience Coordinator - Optical
Patient Experience Coordinator - Optical

Now Optics • Spring (TX)

On-site
USD 32,000 - 42,000
Medical, dental, and prescription drug
Free eyeglasses (2 pairs annually)
Friends and Family discounts
Patient Experience Technician - Optical Retail
Patient Experience Technician - Optical Retail

Stanton Optical • Sherman (CA)

On-site
USD 36,000 - 48,000
Medical benefits
Free eyeglasses
Paid time off
+1
Optical Patient Experience Specialist
Optical Patient Experience Specialist

stantonoptical • Abilene (TX)

On-site
USD 32,000 - 42,000
Medical benefits
Dental benefits
Prescription drug coverage
+7
Patient Experience & Sales Coordinator
Patient Experience & Sales Coordinator

Stanton Optical • Santa Fe (NM)

On-site
USD 29,000 - 38,000
Medical coverage
Dental coverage
Prescription drug coverage
+7
Optical Patient Care & Sales Specialist
Optical Patient Care & Sales Specialist

nowoptics • Cedar Hill (TX)

On-site
USD 35,000 - 55,000
Medical Insurance
Dental Insurance
Prescription Drug Coverage
+4
Patient Experience Technician - Optical Retail
Patient Experience Technician - Optical Retail

stantonoptical • Columbia (SC)

On-site
USD 32,000 - 42,000
Patient Experience Coordinator
Patient Experience Coordinator

Now Optics • Davenport (IA)

On-site
USD 34,000 - 46,000
Medical, dental, and vision coverage
Company-paid life and disability
Two free eyeglasses per year
+1
Optical Patient Experience & Sales Specialist
Optical Patient Experience & Sales Specialist

nowoptics • Waco (TX)

On-site
USD 36,000 - 48,000
Medical, dental, vision
Life and disability coverage
Eyeglasses benefit
+5
Patient Experience & Retail Liaison
Patient Experience & Retail Liaison

Now Optics • Santa Fe (NM)

On-site
USD 42,000 - 52,000
Medical benefits
Dental coverage
Free eyeglasses
+3
Patient Experience & Retail Liaison
Patient Experience & Retail Liaison

Now Optics • Clovis (NM)

On-site
USD 32,000 - 52,000
Medical, dental, and prescription drug
Free eyeglasses (2 per year)
Friends and Family discounts
+1