Patient Experience & Optical Services Technician

Stanton Optical; Tyler (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical and dental coverage

Paid time off

Professional development opportunities

Free eyeglasses annually

Job summary

Stanton Optical in Tyler, Texas, is seeking a Doctor's Technician to provide outstanding customer service and facilitate sales while supporting both retail and clinical teams. The role involves greeting patients, scheduling appointments, and assisting with various health checks to ensure a smooth patient journey.

The ideal candidate has a high school diploma and at least two years of experience in customer service, along with excellent communication skills and a collaborative spirit. Join a dynamic environment focused on making eye care easy and affordable.

Qualifications

• 2+ years of experience delivering outstanding customer service to patients and/or customers.
• Skills necessary to communicate effectively with a diverse group.
• Proactive problem solving skills to address patient concerns.

Responsibilities

• Greet patients and ensure an easy experience.
• Foster partnership between retail team and professional services.
• Schedule and confirm appointments, gather patient information.

Skills

Customer service

Communication

Problem solving

Multitasking

Collaboration

Education

High school diploma or equivalent

Job description

Stanton Optical in Tyler, Texas, is seeking a Doctor's Technician to provide outstanding customer service and facilitate sales while supporting both retail and clinical teams. The role involves greeting patients, scheduling appointments, and assisting with various health checks to ensure a smooth patient journey.

The ideal candidate has a high school diploma and at least two years of experience in customer service, along with excellent communication skills and a collaborative spirit. Join a dynamic environment focused on making eye care easy and affordable.