Optical Customer Experience Technician

Stanton Optical; Dallas (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and prescription drug coverage

Company paid life and short-term disability coverage

Two free eyeglasses every year

Paid time off that increases with seniority

Job summary

Stanton Optical in Dallas, Texas is looking for a Doctor’s Technician who will provide exceptional customer service while facilitating sales and connecting our clinical and retail teams. The ideal candidate will have at least 2 years of experience in customer service, a high school diploma, and the ability to effectively communicate with diverse patients. Join us to contribute to a dynamic work environment where innovation is encouraged and employees enjoy competitive benefits.

Qualifications

• 2+ years of experience delivering outstanding customer service to patients and/or customers.
• Ability to communicate effectively with a diverse group of people.
• Skills to build rapport and empathize with patients.

Responsibilities

• Greet patients and customers and facilitate sales.
• Schedule and confirm appointments for patients.
• Assist with patient complaint resolution.

Skills

Outstanding customer service

Effective communication

Active listening

Problem-solving

Multitasking

Education

High school diploma or equivalent

Job description

Stanton Optical in Dallas, Texas is looking for a Doctor’s Technician who will provide exceptional customer service while facilitating sales and connecting our clinical and retail teams. The ideal candidate will have at least 2 years of experience in customer service, a high school diploma, and the ability to effectively communicate with diverse patients. Join us to contribute to a dynamic work environment where innovation is encouraged and employees enjoy competitive benefits.