Patient Experience & Optical Services Technician

Stanton Optical; Odessa (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and prescription coverage

Free eyeglasses

Paid time off that grows with seniority

Job summary

Stanton Optical is seeking a dedicated individual to join our Odessa team as a Doctor's Technician. In this role, you will embrace our vision of modernizing eye care for all by providing exceptional customer service to enhance the patient experience.

Your responsibilities include greeting patients, assisting with appointments, and ensuring all patient expectations are met. Qualification requirements include a high school diploma and over 2 years of experience in a customer service environment. To support our team's innovative spirit, we offer flexible work conditions and various benefits.

Qualifications

• At least 2 years experience in customer service with patients or customers.
• Ability to communicate effectively with diverse groups.
• Proficiency in building rapport and empathizing with patients.

Responsibilities

• Greet patients and customers upon entry and identify their needs.
• Schedule and confirm appointments, and enter patient history.
• Perform basic housekeeping duties and ensure compliance with brand standards.
• Execute customer repairs and assemble lenses into frames.

Skills

Customer service expertise

Active listening

Effective communication

Problem-solving skills

Multitasking ability

Education

High school diploma or equivalent

Job description

Stanton Optical is seeking a dedicated individual to join our Odessa team as a Doctor's Technician. In this role, you will embrace our vision of modernizing eye care for all by providing exceptional customer service to enhance the patient experience.

Your responsibilities include greeting patients, assisting with appointments, and ensuring all patient expectations are met. Qualification requirements include a high school diploma and over 2 years of experience in a customer service environment. To support our team's innovative spirit, we offer flexible work conditions and various benefits.