Patient Experience Office Lead - Medical Practice

Eye Care Partners Career Opportunities; Olde West Chester (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Full Benefits Package - Medical,Vision

401k + Employer Matching

Paid Time Off (PTO) and Paid Holidays

Paid Maternity Leave

Eyecare Certification Reimbursement

Competitive Base Pay

Employee Discounts

Job summary

EyeCare Partners Career Opportunities seeks an Assistant Office Manager to lead a patient-centered team and ensure top-tier service. The role emphasizes business acumen and engagement to achieve office goals and smooth daily operations.

The position requires prior medical office experience, some leadership background, and the ability to mentor staff while upholding corporate policies and procedures.

Qualifications

• Experience in medical office settings preferred; leadership experience strongly preferred.
• At least 1 year interacting with customers/patients or equivalent education/experience.
• Background check must be favorable as required by state.
• Proof of identity and right to work in the United States required.

Responsibilities

• Ensure effective execution of the Total Patient Experience (TPE).
• Develop and maintain good working relationships with doctors at the office.
• Enforce corporate policies and procedures.
• Motivate team members with positive communication and support.
• Assist day-to-day office operations including flow, inventory, and staff training.
• Lead the office through coaching and focused support as directed by the Office Manager.
• Address team member and patient questions in the absence of the Office Manager.

Skills

Leadership

Customer service

Communication

Team development

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners Career Opportunities seeks an Assistant Office Manager to lead a patient-centered team and ensure top-tier service. The role emphasizes business acumen and engagement to achieve office goals and smooth daily operations.

The position requires prior medical office experience, some leadership background, and the ability to mentor staff while upholding corporate policies and procedures.