Healthcare Office Manager – Patient Experience Leader

EyeCare Partners LLC; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

401k + Employer Matching

Paid Time Off

Paid Holidays

Paid Maternity Leave

Competitive Base Pay

Employee Discounts

Job summary

EyeCare Partners LLC is seeking an Assistant Office Manager to lead a patient-centered office team in a fast-paced medical setting. The role focuses on enhancing the patient experience, coordinating with ophthalmology and optometry staff, and enforcing company policies to ensure smooth daily operations.

The ideal candidate has at least 1 year in customer-facing roles, prior medical office exposure preferred, and the ability to work with Excel, Word, PowerPoint, and Outlook. ABO/NCLE are a bonus.

Qualifications

• Minimum 1 year in a customer/patient-facing role.
• Experience in medical/ophthalmology office preferred; leadership experience is a plus.
• ABO and NCLE certifications preferred but not required.
• Must be able to provide proof of identity and right to work in the United States.

Responsibilities

• Execute Total Patient Experience (TPE).
• Develop and maintain a good working relationship with doctors at the office location.
• Enforce all corporate policies and procedures.
• Motivate team members with a positive, supportive leadership style.
• Assist with day-to-day operations: monitor office flow, manage supplies, train staff, and perform other duties as needed.
• Support office leadership to guide the team to success and address staff and patient questions in the absence of the Office Manager.

Skills

Leadership

Customer service

Office management

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners LLC is seeking an Assistant Office Manager to lead a patient-centered office team in a fast-paced medical setting. The role focuses on enhancing the patient experience, coordinating with ophthalmology and optometry staff, and enforcing company policies to ensure smooth daily operations.

The ideal candidate has at least 1 year in customer-facing roles, prior medical office exposure preferred, and the ability to work with Excel, Word, PowerPoint, and Outlook. ABO/NCLE are a bonus.