Patient Experience Navigator | On-Site Clinic Support

CommonSpirit Health; United States; On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Housing stipend

Job summary

CommonSpirit Health is seeking a Patient Service Representative to provide clerical and front-desk support in a physician clinic. You will handle reception, phone duties, medical records, charge entry, referrals, and information retrieval.

You will collaborate with the healthcare team to ensure quality patient care and efficient operations, maintaining confidentiality and accurate data within the electronic health record system.

Qualifications

• High School Diploma or GED required.
• Previous experience with basic office tasks, filing, phone reception, and computer skills preferred.
• Knowledge of medical terminology and medical insurance payers is a plus.

Responsibilities

• Greet patients and caregivers with professionalism, reflecting high-quality service and teamwork.
• Verify and update demographic data in the electronic health record; identify barriers to communication or payment.
• Gather and process information for medical records, referrals, billing, and treatment purposes.
• Schedule and confirm patient appointments and adjust as needed.
• Maintain patient charts and records confidentially; handle payments at the time of service.

Skills

Reception & front desk

Telephone handling

Medical records management

Charge entry

Referral processing

Information retrieval

Communication

Teamwork

Education

High School Diploma or GED

Tools

EHR/EMR software

MS Office

Job description

CommonSpirit Health is seeking a Patient Service Representative to provide clerical and front-desk support in a physician clinic. You will handle reception, phone duties, medical records, charge entry, referrals, and information retrieval.

You will collaborate with the healthcare team to ensure quality patient care and efficient operations, maintaining confidentiality and accurate data within the electronic health record system.