Patient Care Concierge & Front Desk Specialist

CommonSpirit Health; Durango (CO); On-site; USD 26,000 - 40,000; Full time

Job summary

CommonSpirit Health's Mercy Hospital in Durango, CO is seeking a Patient Service Representative to provide clerical and front-desk support within a physician clinic, handling reception, telephone, medical records, charge entry, referrals, and information retrieval.

You will collaborate with the healthcare team to meet patient needs, manage medical records with accuracy, verify demographics, schedule appointments, and process payments, contributing to quality patient care and efficient operations.

Qualifications

• High school diploma or GED required.
• Previous clerical/front-desk experience preferred.
• Basic knowledge of computer software required.

Responsibilities

• Greet patients and families and provide assistance with a courteous, professional manner.
• Verify and update demographic data in electronic health records; identify barriers to care or payment.
• Gather information to complete medical records, referrals, billing, and treatment needs.
• Schedule and adjust patient appointments as needed.
• Maintain patient charts confidentially and process payments at point of service.

Skills

Reception

Phone handling

Medical records

Charge entry

Team communication

Education

High School Diploma or GED

Tools

Basic computer skills

Job description

CommonSpirit Health's Mercy Hospital in Durango, CO is seeking a Patient Service Representative to provide clerical and front-desk support within a physician clinic, handling reception, telephone, medical records, charge entry, referrals, and information retrieval.

You will collaborate with the healthcare team to meet patient needs, manage medical records with accuracy, verify demographics, schedule appointments, and process payments, contributing to quality patient care and efficient operations.