Patient Experience Navigator — Front Desk

DFW Healthcare MSO LLC; Scottsdale (AZ); On-site; USD 25,000 - 30,000; Full time

Job summary

DFW Healthcare MSO LLC seeks an organized Front Desk Receptionist to welcome patients and shape their first impression of our healthcare practice. You will serve as the primary point of contact, create a warm environment, and ensure smooth daily operations at the front desk.

Your role supports clinical staff, reduces patient wait times, and enhances the overall patient experience through efficient coordination and compassionate care.

Qualifications

• Holds a high school diploma or equivalent.
• Completes relevant vocational training or certification in medical administration as a plus.

Responsibilities

• Manages patient scheduling to optimize provider availability and minimize empty slots.
• Answers incoming calls using professional phone etiquette to address patient inquiries and provide accurate information.
• Verifies insurance coverage prior to visits to prevent billing delays and ensure clear financial communication.
• Navigates electronic health records (EHR) systems to update patient demographics and maintain accurate charts.
• Protects patient privacy by adhering strictly to HIPAA compliance standards during all daily interactions.
• Process basic billing and coding tasks to facilitate smooth financial transactions.
• Executes precise data entry to keep patient records current and accessible.
• Sends appointment reminders to reduce no-show rates and maintain efficient clinic flow.
• Delivers exceptional customer service to resolve patient concerns with empathy and professionalism.

Skills

Phone etiquette

Interpersonal communication

Attention to detail

Medical terminology

Data entry

Education

High school diploma or equivalent

CMAA certification (preferred)

Tools

EHR software

Microsoft Office

Job description

DFW Healthcare MSO LLC seeks an organized Front Desk Receptionist to welcome patients and shape their first impression of our healthcare practice. You will serve as the primary point of contact, create a warm environment, and ensure smooth daily operations at the front desk.

Your role supports clinical staff, reduces patient wait times, and enhances the overall patient experience through efficient coordination and compassionate care.