Patient Experience Specialist (Front Desk)

Flex HR; Northfield Township (IL); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health and dental insurance

401(k) with matching

Paid time off

Consistent Monday–Friday schedule (8:0

Friday early finish at 3:00 PM

Job summary

Forward Focus is seeking a Patient Services Coordinator to be the first face patients see and the first voice they hear. You’ll create a welcoming atmosphere, guide new patients through onboarding, and support a warm, patient-centered experience across the practice.

You’ll handle phone support, appointment scheduling, reminders, EMR and insurance verification, and maintain meticulous records while collaborating with the clinical team.

Qualifications

• Bachelor’s degree and a minimum of two years of work experience
• Proficiency with Microsoft Office Suite
• Excellent verbal and written communication skills
• Strong organizational skills with careful attention to detail
• Ability to manage multiple priorities while maintaining a positive, calm demeanor
• Experience with electronic medical record (EMR) systems preferred but not required

Responsibilities

• Welcome patients with genuine warmth, making them feel like valued members of the Forward Focus family
• Build personal relationships with patients over time — remembering their preferences and needs
• Guide new patients through the onboarding process, helping them feel at home in our practice
• Provide attentive, unhurried phone support for patients with a range of needs
• Schedule appointments while ensuring patients receive the time and attention they deserve
• Conduct reminder calls for upcoming appointments, including annual physical exams
• Answer incoming calls warmly and direct messages to the appropriate clinical team members
• Maintain patient records with meticulous attention to detail
• Process office visit fees accurately and discreetly
• Verify and update patient demographics and insurance information
• Support the clinical team through scanning, emailing, faxing, and other administrative tasks

Skills

Verbal communication

Written communication

Organizational skills

Multitasking

Calm demeanor

EMR experience

Education

Bachelor’s degree

Tools

Microsoft Office Suite

Job description

Forward Focus is seeking a Patient Services Coordinator to be the first face patients see and the first voice they hear. You’ll create a welcoming atmosphere, guide new patients through onboarding, and support a warm, patient-centered experience across the practice.

You’ll handle phone support, appointment scheduling, reminders, EMR and insurance verification, and maintain meticulous records while collaborating with the clinical team.