Front Desk & Patient Experience Specialist

ENT Specialty Partners; Dallas (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

ENT Specialty Partners in Dallas, TX is seeking a Front Desk Receptionist to be the first point of contact for patients, delivering a warm, welcoming experience and managing essential administrative duties. You will check patients in/out, schedule appointments, answer calls, process payments, and support front desk operations.

The role requires strong communication, organization, and customer service skills, with proficiency in MS Office and scheduling systems.

Qualifications

• High school diploma or GED required; experience in front-desk roles is a plus.
• Strong communication, listening, and time-management skills.
• Highly organized, detail-oriented, and able to manage multiple priorities.

Responsibilities

• Greet and check in patients; manage timely patient flow.
• Answer phones and coordinate scheduling across systems.
• Provide patients with visit information, charges, and required documentation.
• Verify patient ID and insurance; assist with forms and billing questions.
• Collect payments (copays, coinsurance, deductibles) and record transactions.
• Maintain clean, organized reception area and patient records.

Skills

Communication

Organization

Customer service

MS Office

Scheduling systems

Active listening

Education

High School Diploma or GED

Tools

MS Office

Teams

Job description

ENT Specialty Partners in Dallas, TX is seeking a Front Desk Receptionist to be the first point of contact for patients, delivering a warm, welcoming experience and managing essential administrative duties. You will check patients in/out, schedule appointments, answer calls, process payments, and support front desk operations.

The role requires strong communication, organization, and customer service skills, with proficiency in MS Office and scheduling systems.