Patient Experience Front Desk Specialist

PDS Health; Tennessee; Hybrid; USD 19,000 - 33,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid time off

Tuition reimbursement

401K

Volunteer time off

Job summary

PDS Health is seeking a friendly Receptionist to welcome patients and guests, answer phones, and support the front desk with a warm, professional demeanor. You will help patients check in, collect necessary information, and ensure a Perfect Patient Experience that supports Patients for Life.

In this role you will schedule appointments, post payments, and coordinate with clinicians and back-office staff to keep daily operations smooth.

Qualifications

• Strong communication and customer-service orientation.
• Ability to work in a fast-paced front-desk environment.
• Familiarity with handling patient information confidentially.

Responsibilities

• Greet patients and guests in person or by phone to support PPE.
• Schedule appointments ensuring smooth daily provider flow.
• Answer calls promptly and professionally.
• Post payments to patient accounts per policy.
• Manage patient registration and e-check-in in the PM system.
• Confirm appointments at least 2 days in advance.
• Coordinate with back-office staff to ensure efficient operations.
• Maintain professional appearance and uphold company standards.

Skills

Office software

Customer service

Interpersonal skills

Education

High School Diploma

Tools

Practice management system

Job description

PDS Health is seeking a friendly Receptionist to welcome patients and guests, answer phones, and support the front desk with a warm, professional demeanor. You will help patients check in, collect necessary information, and ensure a Perfect Patient Experience that supports Patients for Life.

In this role you will schedule appointments, post payments, and coordinate with clinicians and back-office staff to keep daily operations smooth.