Patient Experience Concierge – Front Desk

AlleyCorp; Springfield (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Health, dental & vision with HSA/FSA

401(k) with employer match

Paid time off

Paid parental leave

Job summary

Diana Health is seeking a Receptionist / Patient Representative to warmly greet clients, manage check-in/check-out, and coordinate front-desk activities for our women’s health practice.

You will support scheduling, insurance verifications, copay collection, and payment plans while maintaining a clean, welcoming front desk and accurate records. This involves teamwork with providers and staff to ensure an exceptional patient experience.

Qualifications

• Customer service and hospitality experience strongly preferred
• Bachelor's Degree preferred or High School Diploma/GED with 2+ years experience in a related field
• Proficiency with Google Suite or Microsoft Office Products
• Strong computer skills; preferred familiarity with EMRs
• Tendency to organize and create structure in a fast-paced, dynamic environment

Responsibilities

• You are the first person our clients see when they walk through the door, greeting and supporting clients from the welcome desk
• Take care of client check in and out, answer questions and disseminate information to the team
• Provide waiting area tours and orient clients to the space
• Ensure paperwork, consents, and insurance information is collected and complete
• Manage the client schedule, including real-time appointments and online bookings
• Perform verification of benefits with insurance companies
• Manage and collect client copays and payment balances, and discuss payment plans
• Front of the house management, ensure office is ready and organized, collab on inventory and tasks

Skills

Customer service

Hospitality

Communication

Multitasking

Organizational skills

Education

Bachelor's degree preferred or high school diploma with 2+ years experience

Tools

Google Suite

Microsoft Office

EMR systems

Job description

Diana Health is seeking a Receptionist / Patient Representative to warmly greet clients, manage check-in/check-out, and coordinate front-desk activities for our women’s health practice.

You will support scheduling, insurance verifications, copay collection, and payment plans while maintaining a clean, welcoming front desk and accurate records. This involves teamwork with providers and staff to ensure an exceptional patient experience.