Patient Experience Coordinator – Front Desk

DCSS MANAGEMENT LLC; King of Prussia (PA); On-site; USD 30,000 - 42,000; Full time

Job summary

DCSS MANAGEMENT LLC is seeking a detail-oriented Front Desk Associate to greet patients and visitors, answer calls, and coordinate front-desk operations in a fast-paced medical practice.

The role requires 1-3 years of medical office experience, strong communication, and proficiency with EMA and MS Office. You will manage calendars, process referrals, collect copays, and support daily administrative tasks to maintain a welcoming lobby.

Qualifications

• High School Diploma required.
• 1-3 years of relevant medical/surgical practice experience.
• Excellent written and verbal communication skills.
• Experience with practice management software (EMA) and Microsoft Office.

Responsibilities

• Greet and welcome visitors in a professional manner.
• Answer and direct phone calls to appropriate departments.
• Provide customer support and address inquiries promptly.
• Manage incoming and outgoing mail, packages and deliveries.
• Schedule appointments and maintain staff calendars in the EMR system.
• Assist with filing, transcribing, and organizing documents.
• Perform clerical tasks such as data entry, scanning, and photocopying.
• Assist with inventory management and event coordination.
• Collect copays and other payments as necessary.

Skills

Professional attitude

Communication skills

Organizational skills

Multitasking

Customer service

Resourcefulness

Education

High School Diploma

Tools

EMA software

Microsoft Word

Microsoft Excel

Job description

DCSS MANAGEMENT LLC is seeking a detail-oriented Front Desk Associate to greet patients and visitors, answer calls, and coordinate front-desk operations in a fast-paced medical practice.

The role requires 1-3 years of medical office experience, strong communication, and proficiency with EMA and MS Office. You will manage calendars, process referrals, collect copays, and support daily administrative tasks to maintain a welcoming lobby.