Patient Experience Coordinator - Front Desk

PDS Health; Florida; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K

Paid time off

Tuition Reimbursement

Paid time to volunteer in your local社区

Job summary

PDS Health is seeking a friendly Receptionist to help patients enter the office, answer calls, and greet guests with a professional, hospitable demeanor. The role emphasizes delivering a Perfect Patient Experience (PPE) and creating Patients for Life (PFL) through consistent, compassionate service.

Responsibilities include scheduling, patient check-in, payment posting, managing front desk tasks, and coordinating with the back-office to ensure accurate patient information and smooth daily

Qualifications

• Excellent interpersonal, oral and written communication skills.
• Knowledge of office practices and patient insurances.
• Results-oriented and capable of working in a fast-paced environment.
• Ability to handle confidential patient information discreetly.
• Demonstrates reliability and the ability to work both independently and in a team.
• Strong organizational skills and attention to detail.

Responsibilities

• Model company culture and standards based on the We Believe Behavioral Framework.
• Support PPE by engaging patients and ensuring comfort in the office.
• Schedule appointments to optimize provider daily workflows.
• Greet patients and interact with guests in the reception area.
• Answer phones promptly and handle calls efficiently.
• Ensure front office tasks are completed daily per the checklist.
• Post payments to patient accounts per Company policies.
• Be SME for practice management system regarding patient registration and check-in.
• Notify back office of patient arrivals and share pertinent information.
• Confirm appointments per policy or at least 2 days in advance.
• Respond to messages from the Contact Center promptly.

Skills

Interpersonal communication

Customer service orientation

Time management

Detail-oriented

Confidentiality

Teamwork

Education

High School Diploma or GED

Job description

PDS Health is seeking a friendly Receptionist to help patients enter the office, answer calls, and greet guests with a professional, hospitable demeanor. The role emphasizes delivering a Perfect Patient Experience (PPE) and creating Patients for Life (PFL) through consistent, compassionate service.

Responsibilities include scheduling, patient check-in, payment posting, managing front desk tasks, and coordinating with the back-office to ensure accurate patient information and smooth daily