Patient Experience Navigator

American Oncology Network, Inc.; Silver Spring (MD); On-site; USD 29,000 - 40,000; Full time

Job summary

American Oncology Network, Inc. is seeking a Patient Services Specialist to provide front-end patient support, manage intake, scheduling, and medical records while handling financial transactions with accuracy.

The role involves cross-coverage across stations and ensuring HIPAA-compliant documentation in EMR. Responsibilities include verifying patient information, coordinating with clinicians, and supporting billing and reporting under state regulations.

Qualifications

• Minimum of one year experience in a healthcare setting.
• Demonstrated customer service focus with strong attention to detail and multitasking ability.
• Strong interpersonal and communication skills with diverse populations.

Responsibilities

• Handle patient intake, registration, and ensure accurate documentation in EMR.
• Schedule appointments and coordinate physician requests per orders.
• Maintain medical records, verify demographics, and respond to medical record requests.
• Process patient payments and assist with billing and deposits.
• Support compliance and adapt to multi-site operations.

Education

High School Diploma

Tools

MS Office

Job description

American Oncology Network, Inc. is seeking a Patient Services Specialist to provide front-end patient support, manage intake, scheduling, and medical records while handling financial transactions with accuracy.

The role involves cross-coverage across stations and ensuring HIPAA-compliant documentation in EMR. Responsibilities include verifying patient information, coordinating with clinicians, and supporting billing and reporting under state regulations.