Patient Experience Navigator

Lehigh Valley Health Network; Hometown (PA); Presencial; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

Lehigh Valley Health Network in Tamaqua, PA is hiring a Patient Services Representative. You will be the first point of contact for patients and providers, handling registration, scheduling, and insurance verifications with a focus on accuracy and patient experience.

The role requires strong customer service, confidentiality, and proficiency with EMR systems. A friendly, detail-oriented approach will support daily practice operations and patient access to care.

Formación

• Gathers information for accurate patient registration and check-in.
• Verifies insurance authorizations and precertifications.
• Schedules and confirms patient appointments with care and accuracy.

Responsabilidades

• Perform scheduling, billing and clerical tasks efficiently.
• Provide high-quality customer service as the first contact for patients and providers.
• Support EMR workflows and training as needed.

Conocimientos

Customer service

Computer proficiency

EMR workflows

Confidentiality

Attention to detail

Educación

High School Diploma/GED

Herramientas

EMR system

Descripción del empleo

Lehigh Valley Health Network in Tamaqua, PA is hiring a Patient Services Representative. You will be the first point of contact for patients and providers, handling registration, scheduling, and insurance verifications with a focus on accuracy and patient experience.

The role requires strong customer service, confidentiality, and proficiency with EMR systems. A friendly, detail-oriented approach will support daily practice operations and patient access to care.