Patient Services Coordinator

Lehigh Valley Health Network, Inc.; Hazleton (Luzerne County); On-site; USD 33,000 - 45,000; Full time

Job summary

Lehigh Valley Health Network, Inc. seeks a Patient Services Representative for the LVPG-H Urology Hazleton location.

This full-time role supports daily physician practice operations, serves as the first point of contact for patients and providers, and ensures accurate registration, scheduling, and insurance processes. The position emphasizes high-quality customer service, confidentiality, and proficient computer/EMR usage to maintain an exceptional patient experience.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience preferred.
• Ability to adapt to changing priorities and maintain confidentiality.
• Proficient computer skills and EMR proficiency expected.

Responsibilities

• Coordinates and performs daily administrative tasks for physician practice operations.
• Serves as the initial contact for patients and providers.
• Processes registrations, insurance authorizations, and appointment scheduling.
• Maintains the schedule flow to support patient experience.
• Outreach via telephone and EMR messaging.
• Collaborates in training and team feedback.
• Keeps up with changes in insurance coverage and reimbursement.

Skills

Customer service

Adaptability

Confidentiality

Computer skills

EMR workflows

Education

High School Diploma/GED

Tools

EMR systems

Job description

Lehigh Valley Health Network, Inc. seeks a Patient Services Representative for the LVPG-H Urology Hazleton location.

This full-time role supports daily physician practice operations, serves as the first point of contact for patients and providers, and ensures accurate registration, scheduling, and insurance processes. The position emphasizes high-quality customer service, confidentiality, and proficient computer/EMR usage to maintain an exceptional patient experience.