Patient Access & Registration Specialist

1004 Lehigh Valley Hospital; EE. UU.; Presencial; USD 22.000 - 30.000; Jornada completa

Descripción de la vacante

Lehigh Valley Health Network, Inc. is seeking a patient registration specialist to coordinate patient interviews, gather demographic and insurance information, and ensure accurate scheduling and financial clearance.

The role focuses on delivering a welcoming experience and verifying orders and referrals. Responsibilities include handling registration, collecting payments or estimates, and guiding patients to financial resources as needed.

Formación

• High School Diploma or GED with 1 year in customer service or 1 year in a healthcare setting (hospital/physician office).
• Must be able to interact with a diverse customer base, including those seeking emergency services or treatment.
• Must pass the required training in two attempts or fewer.

Responsabilidades

• Interviews patients using open-ended questions to obtain demographic, insurance (referral/authorization), and other information.
• Engages patients throughout the registration process to create a welcoming and positive patient experience whether in person or via phone.
• Ensures referring providers' orders are complete and match the appointment scheduled.
• Obtains a new order prior to test/treatment if order is incomplete or inaccurate.
• Scans insurance cards, scripts, patient identification, and all pertinent documentation including regulatory forms accurately.
• Secures signatures to ensure timely reimbursement, which includes consents signed specific to service(s) being rendered.
• Determines and collects patient financial liability and creates estimates, if applicable.
• Refers patients to financial resources for assistance with financial counseling.
• Reviews daily schedule and identifies potential scheduling conflicts; confers with colleagues and providers for resolution.
• Maintains compliance with registration accuracy.

Conocimientos

Customer service

Typing

Educación

High School Diploma/GED

Associate's Degree Health care or related field

Descripción del empleo

Lehigh Valley Health Network, Inc. is seeking a patient registration specialist to coordinate patient interviews, gather demographic and insurance information, and ensure accurate scheduling and financial clearance.

The role focuses on delivering a welcoming experience and verifying orders and referrals. Responsibilities include handling registration, collecting payments or estimates, and guiding patients to financial resources as needed.