Patient Experience Coordinator

Lehigh Valley Hospital; Tamaqua (Schuylkill County); On-site; USD 32,000 - 46,000; Full time

Job summary

Lehigh Valley Health Network is seeking an organized and customer-focused administrative assistant to support daily physician practice operations in Tamaqua. You will be the first point of contact for patients and providers, handle registration, scheduling, and insurance verifications, while maintaining confidentiality and delivering high-quality service to ensure a positive patient experience.

This role requires accuracy, teamwork, adaptability to changing priorities, and proficient use of EMR

Qualifications

• High School Diploma/GED required.
• 1 year of customer service experience.
• Ability to adapt to changing priorities.
• Maintain accuracy and compliance with detailed-oriented responsibilities.
• Maintain strict confidentiality.
• Proficient computer skills.
• Proven proficiency with EMR workflows after orientation.
• Able to handle cash and other patient payments.
• Able to explain and support LVHN patient portal usage.

Responsibilities

• Performs a variety of detail-oriented administrative tasks for the physician practice.
• Gathers information for accurate registration and check-in.
• Obtains and verifies insurance authorizations/precertification; completes medical record release requests and schedules appointments.
• Manages patient scheduling to provide the best patient experience and fosters teamwork.
• Collaborates in training, staffing and workflow improvement; provides feedback.
• Keeps up with changes in insurance coverage and reimbursement.
• Organizes workflow to handle interruptions and changing priorities.
• Performs scheduling, scanning, billing, filing, referrals and other clerical tasks.
• Performs patient outreach via phone and EMR messaging.

Skills

Customer service

Attention to detail

Confidentiality

Proficient computer skills

EMR workflows

Tools

EMR software

Patient portal usage

Job description

Lehigh Valley Health Network is seeking an organized and customer-focused administrative assistant to support daily physician practice operations in Tamaqua. You will be the first point of contact for patients and providers, handle registration, scheduling, and insurance verifications, while maintaining confidentiality and delivering high-quality service to ensure a positive patient experience.

This role requires accuracy, teamwork, adaptability to changing priorities, and proficient use of EMR