Patient Experience Navigator

Atrium Health; Charlotte (NC); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Flexible Spending Accounts

Family benefits

Retirement plans

Educational assistance

Job summary

Advocate Health in Charlotte, NC is seeking a full-time Call Center/Customer Service Representative to answer calls across departments, maintain patient privacy, and support service line guidelines. The role emphasizes strong communication, teamwork, and handling patient requests in a fast-paced environment.

Requirements include a high school diploma or GED (bachelor’s preferred), experience in healthcare or call centers, proficiency with Microsoft Office, CRM and EMR systems; 40-hour work week

Qualifications

• High school diploma or GED required; Bachelor's degree preferred.
• Superior customer service skills and/or call center experience preferred.
• Experience with computer applications, preferably Microsoft Office, CRM Software, EMR Software.

Responsibilities

• Answer calls using a telephone platform with standard greetings, content/protocols, and closing of the call.
• Maintain expert working knowledge of database applications while ensuring patient privacy.
• Work as a team player while consistently achieving departmental goals and metrics.
• Facilitate patient requests in a safe manner.
• Engage active listening and identify caller needs to process all calls per service line guidelines.

Skills

Customer service

Call center experience

Communication

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office

CRM Software

EMR Software

Job description

Advocate Health in Charlotte, NC is seeking a full-time Call Center/Customer Service Representative to answer calls across departments, maintain patient privacy, and support service line guidelines. The role emphasizes strong communication, teamwork, and handling patient requests in a fast-paced environment.

Requirements include a high school diploma or GED (bachelor’s preferred), experience in healthcare or call centers, proficiency with Microsoft Office, CRM and EMR systems; 40-hour work week