Patient Care Navigator & Scheduling Specialist

Hugh Chatham Health; Charlotte (NC); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Educational assistance

Retirement plans

Job summary

Advocate Health in Charlotte, NC is seeking a Customer Care Specialist to support patient access, scheduling, and navigation through care pathways. You will handle inquiries, assist with referrals, and work with the Care Management team to foster proactive patient relationships.

The role requires clear English communication, basic computer skills, and a full-time schedule Monday–Friday 8a–5p with competitive benefits and growth opportunities.

Qualifications

• Strong verbal and written communication skills.
• Ability to use Microsoft Office applications.
• Ability to respond quickly to changes in community and clinic settings.

Responsibilities

• Assist consumers with appointment scheduling, registration, and access-related needs.
• Respond to inbound consumer chat inquiries in a professional, empathetic, and efficient manner.
• Facilitate referrals, transfers, and escalations to specialized teams when necessary.
• Assist consumers in navigating complex healthcare systems and care pathways.
• Maintains relationships with Care Management team to promote proactive patient partnership and personalized care.
• Monitor multiple conversations with high accuracy and customer service.

Skills

Verbal communication

Written communication

Empathy

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Advocate Health in Charlotte, NC is seeking a Customer Care Specialist to support patient access, scheduling, and navigation through care pathways. You will handle inquiries, assist with referrals, and work with the Care Management team to foster proactive patient relationships.

The role requires clear English communication, basic computer skills, and a full-time schedule Monday–Friday 8a–5p with competitive benefits and growth opportunities.