Patient Experience & Registration Specialist

Hugh Chatham Health; Charlotte (NC); Sur place; USD 27 000 - 41 000; Plein temps

Avantages offerts par ce poste

Health benefits

Paid Time Off

Education Assistance

Retirement plans

Résumé du poste

Advocate Health in Charlotte, NC is hiring for a front desk patient registration role within the Enterprise Revenue Cycle – National Service Line: Oncology.

The position is full-time, 40 hours per week, with first shift hours Monday through Friday. The role requires high school diploma or GED, computer experience, and strong customer relations skills to ensure a positive patient experience and accurate data entry.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred, Front desk practice experience preferred.

Responsabilités

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Provide exemplary interpersonal skills and ability to interact with patients and families in sensitive situations.
• Demonstrates critical thinking and decisive judgment in a fast-paced environment, work with team or independently.
• Manages patient registration, insurance verification, scheduling, collection and cash receipting according to guidelines.
• Encourages patient utilization of front-end technology during the registration process.
• Enters and maintains confidential patient information including insurance, billing, and payment data.
• Assists billing functions and knows applicable federal and state healthcare regulations.
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment.

Connaissances

Customer service

Interpersonal skills

Formation

High School Diploma or GED

Outils

Medical Records Software

Description du poste

Advocate Health in Charlotte, NC is hiring for a front desk patient registration role within the Enterprise Revenue Cycle – National Service Line: Oncology.

The position is full-time, 40 hours per week, with first shift hours Monday through Friday. The role requires high school diploma or GED, computer experience, and strong customer relations skills to ensure a positive patient experience and accurate data entry.