Patient Care Navigator - Scheduling & Access

Hugh Chatham Memorial Hospital; Charlotte (NC); On-site; USD 29,000 - 44,000; Full time

Benefits offered by this job

Paid Time Off

Health and welfare benefits

Flexible Spending Accounts

Adoption assistance

Employer retirement match

Educational Assistance Program

Job summary

Advocate Health in Charlotte, NC is seeking a Customer Care/Access Specialist to support appointment scheduling, registration, and access-related needs. You will handle inbound chat inquiries professionally and coordinate referrals and escalations within Care Management to enhance patient care.

The role emphasizes HIPAA compliance, strong communication, and the ability to navigate complex healthcare systems. Schedule is typically Monday–Friday, with a 40-hour work week and benefits eligibility.

Qualifications

• Must have excellent verbal and written communication skills.
• Basic computer knowledge and ability to use Microsoft Office applications.
• Strong organizational skills and interpersonal abilities.
• Must respond quickly to changes in community and clinic settings.

Responsibilities

• Assist consumers with appointment scheduling, registration, and access-related needs.
• Respond to inbound consumer chat inquiries in a professional, empathetic, and efficient manner.
• Facilitate referrals, transfers, and escalations to specialized teams when necessary.
• Assist consumers in navigating complex healthcare systems and care pathways.
• Communicate with Care Management team to promote proactive patient management.
• Maintain productivity, quality, and service-level expectations.

Skills

Verbal communication

Written communication

Microsoft Office

Organizational skills

Interpersonal skills

Adaptability

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Advocate Health in Charlotte, NC is seeking a Customer Care/Access Specialist to support appointment scheduling, registration, and access-related needs. You will handle inbound chat inquiries professionally and coordinate referrals and escalations within Care Management to enhance patient care.

The role emphasizes HIPAA compliance, strong communication, and the ability to navigate complex healthcare systems. Schedule is typically Monday–Friday, with a 40-hour work week and benefits eligibility.