Patient Experience Call Center Specialist

Hugh Chatham Health; Charlotte (NC); On-site; USD 43,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plan

Education assistance

Job summary

Advocate Health in Charlotte, NC seeks a full-time call center patient services associate for 7:00 am to 3:30 pm. You will answer calls across multiple areas, protect patient privacy, and collaborate with team to meet department metrics.

Requirements include a high school diploma or GED (Bachelor's preferred) and 1 year of healthcare or office experience. Proficiency with CRM/EMR and MS Office is expected. Base benefits and competitive compensation are offered.

Qualifications

• High school diploma or GED required; Bachelor's degree preferred.
• One year in medical office or healthcare experience preferred.
• CRM and EMR software experience expected.

Responsibilities

• Answer calls for multiple areas using standard greetings and protocols.
• Protect patient privacy while using database applications.
• Collaborate with team to meet departmental goals and metrics.
• Assist patients by facilitating requests per service line guidelines.
• Practice active listening and identify caller needs to route calls correctly.

Skills

Call center excellence

Active listening

Patient privacy

Team collaboration

Critical thinking

Education

High school diploma or GED

Bachelor's degree preferred

Tools

CRM Software

EMR Software

Microsoft Office

Job description

Advocate Health in Charlotte, NC seeks a full-time call center patient services associate for 7:00 am to 3:30 pm. You will answer calls across multiple areas, protect patient privacy, and collaborate with team to meet department metrics.

Requirements include a high school diploma or GED (Bachelor's preferred) and 1 year of healthcare or office experience. Proficiency with CRM/EMR and MS Office is expected. Base benefits and competitive compensation are offered.