Patient Experience Medical Office Specialist

Hackensack Meridian Health; Wall (SD); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid leave

Tuition reimbursement

Retirement benefits

Job summary

Hackensack Meridian Health is seeking a Medical Office Specialist to support ambulatory care operations. You will manage front desk activities, check-in/check-out, schedule and register patients, and ensure accurate EMR documentation throughout visits.

The role emphasizes patient satisfaction, smooth office flow, and timely communication with providers. Strong customer service, Multitasking, and software skills are essential.

Qualifications

• High School diploma or GED required.
• 1+ years experience in customer service.
• Ability to multitask in a fast-paced environment.
• Proficient with Microsoft Office and Google Suite.
• Excellent written and verbal communication skills.

Responsibilities

• Promotes patient satisfaction through excellent service with patients and visitors.
• Greets patients and visitors promptly and courteously.
• Manages patient check-in/check-out process.
• Obtains demographics and verifies insurance information.
• Resolves routine issues and escalates when needed.
• Maintains patient confidentiality and accurate EMR entries.

Skills

Customer service

Multitasking

Communication skills

Travel to locations

Proficient computer skills

Written and verbal communication

Education

High School diploma or GED

Associates Degree

Tools

Microsoft Office

Google Suite

EMR/EHR experience

Job description

Hackensack Meridian Health is seeking a Medical Office Specialist to support ambulatory care operations. You will manage front desk activities, check-in/check-out, schedule and register patients, and ensure accurate EMR documentation throughout visits.

The role emphasizes patient satisfaction, smooth office flow, and timely communication with providers. Strong customer service, Multitasking, and software skills are essential.