Medical Office Front Desk & Patient Care Specialist

Hackensack Meridian Health; Metuchen (NJ); On-site; USD 23,000 - 33,000; Full time

Job summary

Hackensack Meridian Health is seeking a Medical Office Specialist to support the outpatient office operations. The role focuses on front desk duties, patient check-in and check-out, scheduling, and post-visit follow-up to ensure excellent care and patient experience.

The position requires strong customer service, effective communication, and EMR data entry, with responsibilities spanning payment reconciliation, file management, and coordination with providers.

Qualifications

• High School diploma, GED, or equivalent required or equivalent experience.
• 1+ years experience in customer service in a public setting.
• Ability to manage multiple tasks in a fast-paced environment.
• Excellent written and verbal communication skills.
• Must be able to travel to various locations and have reliable transportation.

Responsibilities

• Greet and assist patients and visitors with courtesy and professionalism.
• Manage patient check-in/check-out processes and collect required information and payments.
• Enter patient demographics and visit data into EMR accurately.
• Coordinate scheduling, referrals, and patient communications.
• Maintain patient confidentiality and handle communications via phone, email, and EMR systems.

Skills

Customer service

Multitasking

Communication skills

Microsoft Office

Education

Associates Degree

Tools

EMR/EHR

Job description

Hackensack Meridian Health is seeking a Medical Office Specialist to support the outpatient office operations. The role focuses on front desk duties, patient check-in and check-out, scheduling, and post-visit follow-up to ensure excellent care and patient experience.

The position requires strong customer service, effective communication, and EMR data entry, with responsibilities spanning payment reconciliation, file management, and coordination with providers.