Patient Experience & Medical Office Coordinator

Baystate Noble Hospital; Springfield (MA); On-site; USD 25,000 - 33,000; Full time

Job summary

Baystate Noble Hospital seeks an experienced administrative support professional to assist the patient-centered care team. You will handle reception, registration, insurance checks, and telephone inquiries, ensuring accuracy and confidentiality in a fast-paced environment.

Responsibilities include coordinating appointments, processing payments, and supporting a multidisciplinary staff to enhance patient experience and billing accuracy.

Responsibilities

• 1) Greeting patients promptly with warmth and professionalism to support a positive patient experience.
• 2) Verify patient demographics and ensure referrals or pre-authorizations are in order.
• 3) Collect co-payments and process payments; balance cash drawer and prepare deposits.
• 4) Answer phones promptly and route calls or leave messages as needed.
• 5) Schedule and manage appointments according to practice guidelines.
• 6) Open, sort, and route incoming mail and faxes per guidelines.
• 7) Print orders and prepare documents for scanning and release.
• 8) Assist with patient checkout and follow-up scheduling.
• 9) Maintain waiting area and patient confidentiality in line with HIPAA.
• 10) Coordinate with providers and staff to ensure smooth operations.
• 11) Support interpretation services when approved and translate essential information.
• 12) Assist with arranging referrals and follow-up care as required.
• 13) Perform any additional duties to support practice needs.

Job description

Baystate Noble Hospital seeks an experienced administrative support professional to assist the patient-centered care team. You will handle reception, registration, insurance checks, and telephone inquiries, ensuring accuracy and confidentiality in a fast-paced environment.

Responsibilities include coordinating appointments, processing payments, and supporting a multidisciplinary staff to enhance patient experience and billing accuracy.