Patient Experience Coordinator

Baystate Noble Hospital; Springfield (MA); On-site; USD 40,000 - 52,000; Full time

Job summary

Baystate Noble Hospital in Massachusetts seeks an experienced Patient Services Representative to support patient-centered care. You will perform reception, registration, demographic and insurance verification, answer telephone calls, and direct to the appropriate staff with strong customer service skills.

As a level II role, you will work independently under supervision, collaborating with a multidisciplinary care team to ensure smooth patient flow, accurate documentation, and responsive

Qualifications

• Experience in a patient-facing administrative role is required.
• Strong customer service and communication skills are essential.
• Ability to verify demographics and insurance information accurately.

Responsibilities

• Greet patients warmly and manage check-in and registration.
• Verify patient demographics and insurance information.
• Answer phones and route calls to the appropriate staff.
• Assist with appointment scheduling and referrals.
• Process co-pays and collect payments as needed.
• Maintain waiting area and provide excellent patient service.
• Support HIPAA-compliant handling of patient information.

Skills

Customer service

Reception

Phone etiquette

Administrative tasks

Job description

Baystate Noble Hospital in Massachusetts seeks an experienced Patient Services Representative to support patient-centered care. You will perform reception, registration, demographic and insurance verification, answer telephone calls, and direct to the appropriate staff with strong customer service skills.

As a level II role, you will work independently under supervision, collaborating with a multidisciplinary care team to ensure smooth patient flow, accurate documentation, and responsive