Patient Experience Coordinator (Front Desk)

1800 Riverbend Medical Group, Inc.; United States; Vor Ort; USD 27.000 - 36.000; Vollzeit

Zusammenfassung

Baystate Health is seeking a dedicated administrative professional to support a patient-centered care environment. You will handle reception, patient registration, insurance verification, and scheduling, while maintaining confidentiality and high service standards.

The role requires strong customer service skills and the ability to work independently under supervision as needed to ensure smooth patient experiences.

Qualifikationen

• Experience or education equivalent to HS graduation.
• 18 months of experience preferred.
• Comfort with medical terminology, basic math, and customer service.

Aufgaben

• Greet patients and manage the patient experience with warmth and professionalism.
• Verify insurance and assist with medical releases as needed.
• Process co-payments and deposits; balance cash drawer and prepare daily deposits.
• Routinely answer phones and route calls to the appropriate staff.
• Schedule and confirm appointments; manage reminders and no-shows.
• Maintain waiting area and direct patients to amenities and resources.
• Prepare and scan documents while ensuring HIPAA compliance.
• Coordinate with care teams to support patient-centered care.

Kenntnisse

Medical terminology

Keyboard

Microsoft Office

Scheduling systems

Medical records (electronic and paper)

Billing

Customer service

Ausbildung

High School diploma

Tools

EMR systems

Jobbeschreibung

Baystate Health is seeking a dedicated administrative professional to support a patient-centered care environment. You will handle reception, patient registration, insurance verification, and scheduling, while maintaining confidentiality and high service standards.

The role requires strong customer service skills and the ability to work independently under supervision as needed to ensure smooth patient experiences.