Front Desk & Patient Experience Specialist

Baystate Health; Springfield (MA); Presencial; USD 27.000 - 36.000; Jornada completa

Descripción de la vacante

Baystate Health seeks an administrative professional to support patient-centered care across reception, registration, insurance verification, and scheduling. You will greet patients, verify demographics, handle referrals, and assist with billing under supervision.

Coordinate with physicians and teams, answer calls, process mail, document records, and ensure smooth daily operations. Strong customer service, HIPAA compliance, and ability to handle diverse patient needs are essential.

Formación

• Experience or education equivalent to HS graduation.
• Strong customer service and communication skills.
• Ability to work with diverse patients and teams.

Responsabilidades

• Greet patients promptly and verify reason for visit and demographics.
• Maintain waiting area and assist patients and families with directions and amenities.
• Verify insurance and obtain referrals/pre-authorizations as needed; assist with financial counseling.

Conocimientos

Medical terminology

Keyboard skills

MS Office

Scheduling systems

Medical records

Billing

Basic math

Language skills

Customer service

Educación

High school diploma

Descripción del empleo

Baystate Health seeks an administrative professional to support patient-centered care across reception, registration, insurance verification, and scheduling. You will greet patients, verify demographics, handle referrals, and assist with billing under supervision.

Coordinate with physicians and teams, answer calls, process mail, document records, and ensure smooth daily operations. Strong customer service, HIPAA compliance, and ability to handle diverse patient needs are essential.