Patient Experience Coordinator

Baystate Noble Hospital; Chicopee (MA); On-site; USD 36,000 - 46,000; Full time

Job summary

Baystate Noble Hospital in Chicopee, MA is seeking an administrative receptionist to support a patient-centered care team. The role handles reception, registration, demographic and insurance verification, as well as answering calls and directing them to the appropriate person.

You will work under supervision and independently when appropriate. You will maintain confidentiality, assist with scheduling, payments, and basic documentation, and contribute to a welcoming environment for patients and

Responsibilities

• Greets patients promptly with a welcoming, courteous demeanor and verifies demographics.
• Verifies insurance and handles information for hospital/provider billing.
• Processes co-payments and other payments, secures cash drawer and prepares deposits.
• Maintains patient confidentiality and HIPAA compliance in all interactions.
• Schedules and coordinates appointments, reminders, and follow-ups.
• Answers phones, routes calls, and documents messages for appropriate staff.
• Manages mail, faxes, and prepares documents for scanning and HIM as needed.
• Provides check-out support, including referrals and scheduling follow-ups.
• Communicates effectively with coworkers, providers, and ancillary staff to improve patient experience.
• Provides interpreter services when approved and assists with translations as needed.
• Performs practice-specific duties and collaborates across departments as required.

Job description

Baystate Noble Hospital in Chicopee, MA is seeking an administrative receptionist to support a patient-centered care team. The role handles reception, registration, demographic and insurance verification, as well as answering calls and directing them to the appropriate person.

You will work under supervision and independently when appropriate. You will maintain confidentiality, assist with scheduling, payments, and basic documentation, and contribute to a welcoming environment for patients and