Optical Patient Care Technician & Sales Support

Stanton Optical; Waco (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Prescription coverage

Life insurance

Short-term disability

Eyeglasses free

Job summary

Stanton Optical is seeking a Doctor’s Technician to welcome patients, facilitate sales, and bridge the retail and clinical teams. You will support a seamless patient experience through accurate data entry, pre-tests, and service coordination in a fast-paced store environment.

We value strong communication, empathy for patients, and a collaborative spirit. The role offers growth, benefits, and opportunities within a leading optical retailer.

Qualifications

• Associate degree or advanced certification beyond high school.
• 2+ years of experience delivering outstanding customer service to patients/customers.
• Strong communication with diverse groups.
• Empathetic, proactive problem solving and teamwork.
• Respectful, adaptable in a busy store environment.

Responsibilities

• Greet patients and customers entering the store, identify needs and promote available products and services.
• Foster a strong partnership between the retail team and professional services.
• Schedule and confirm appointments; enter patient history and information; perform pre-test procedures and basic assessments.
• Assist management with patient complaint resolution and communicate status of orders to meet expectations.
• Maintain brand standards through housekeeping and ensure accurate, on-time delivery of eyeglasses.

Skills

Customer service

Communication skills

Multitasking

Education

Associate degree or certification

Job description

Stanton Optical is seeking a Doctor’s Technician to welcome patients, facilitate sales, and bridge the retail and clinical teams. You will support a seamless patient experience through accurate data entry, pre-tests, and service coordination in a fast-paced store environment.

We value strong communication, empathy for patients, and a collaborative spirit. The role offers growth, benefits, and opportunities within a leading optical retailer.