Patient Experience Liaison – Hospital Guest Relations

ECLARO; Oak Park (IL); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

401k Retirement Savings Plan

Pretax Commuter Benefits

Medical, Dental & Vision Insurance

Job summary

ECLARO is seeking a Patient Liaison in Oak Park, IL to engage with patients, families and clinical teams, delivering a positive patient experience. The role emphasizes hospitality, excellent communication, and proactive service recovery in a healthcare setting.

Responsibilities include guest relations across the hospital, addressing service recovery opportunities, and supporting patient experience initiatives while maintaining professionalism and empathy.

Qualifications

• Guest relations, hospitality, or patient-facing background engaging with patients and families in healthcare.
• Excellent communication, de-escalation, and proactive patient experience.
• Professionalism, empathy and strong interpersonal skills.

Responsibilities

• Engage with patients and families across the hospital.
• Address service recovery opportunities and support patient experience initiatives.
• Demonstrate professionalism, empathy, and strong interpersonal skills.

Skills

Guest relations

Hospitality

Customer service

Patient-facing

Job description

ECLARO is seeking a Patient Liaison in Oak Park, IL to engage with patients, families and clinical teams, delivering a positive patient experience. The role emphasizes hospitality, excellent communication, and proactive service recovery in a healthcare setting.

Responsibilities include guest relations across the hospital, addressing service recovery opportunities, and supporting patient experience initiatives while maintaining professionalism and empathy.