Patient Experience Concierge

Carle; Peoria (IL); On-site; USD 24,000 - 39,000; Full time

Job summary

Carle Health seeks a Patient Service Representative 1s in Peoria, IL to be a central contact for patients, families and visitors. You will greet, inform and guide them through their healthcare journey, coordinating with team members to address concerns and ensure a positive experience.

You will manage phone inquiries, appointments, and data entry in the EHR system while maintaining compliance with HIPAA and organizational policies. This role emphasizes service, empathy and teamwork.

Qualifications

• Associate's degree in a related field required.
• Customer service experience preferred.
• HIPAA awareness and privacy compliance expected.
• Strong communication and interpersonal skills.

Responsibilities

• Greet patients, families and visitors warmly and answer questions.
• Coordinate with healthcare team to relay patient concerns.
• Provide updates to patients and families about care.
• Answer calls clearly and route to the appropriate party.
• Schedule, cancel or reschedule appointments per clinic procedure.
• Assist with demographic and insurance data entry for EHR and claims.

Skills

Customer service

Phone etiquette

Communication

Empathy

Multitasking

Education

Associate's Degree in Related Field

Tools

Patient accounting system

Electronic health records

Job description

Carle Health seeks a Patient Service Representative 1s in Peoria, IL to be a central contact for patients, families and visitors. You will greet, inform and guide them through their healthcare journey, coordinating with team members to address concerns and ensure a positive experience.

You will manage phone inquiries, appointments, and data entry in the EHR system while maintaining compliance with HIPAA and organizational policies. This role emphasizes service, empathy and teamwork.