Patient Experience Liaison — Hospital Concierge

ECLARO; Chicago (IL); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

401k Retirement Savings Plan by Merril

Commuter Check Pretax

Medical, Dental & Vision Insurance

Job summary

ECLARO is seeking a Patient Liaison for the Chicago, IL area to engage with patients and families across the hospital, supporting patient experience initiatives and service recovery where needed.

The role emphasizes empathetic, professional interactions, de-escalation when necessary, and strong communication with patients, families, and clinical teams. 26-week assignment, day shift 9:30–18:00, $26.66/hour.

Qualifications

• Requires guest relations or customer-facing background in healthcare setting.

Responsibilities

• Circulate the hospital to engage with patients and families.

Skills

Guest relations

Customer service

Communication skills

Empathy

De-escalation

Job description

ECLARO is seeking a Patient Liaison for the Chicago, IL area to engage with patients and families across the hospital, supporting patient experience initiatives and service recovery where needed.

The role emphasizes empathetic, professional interactions, de-escalation when necessary, and strong communication with patients, families, and clinical teams. 26-week assignment, day shift 9:30–18:00, $26.66/hour.