Patient Experience Coordinator

Northwestern Medicine Delnor Hospital; Geneva (IL); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Tuition reimbursement

Student loan repayment

Professional development

Wellbeing fund

401(k) matching

Medical, dental and vision coverage

Life insurance

Paid time off and holidays

Job summary

Northwestern Medicine Delnor Hospital in Geneva, IL seeks a Patient Liaison to oversee the service experience for all patients and to advocate on their behalf. You will coordinate schedules, communicable with staff, and ensure access to care while maintaining strong relationships with providers and departments.

The role requires a High School Diploma or GED, 2 years of healthcare and customer service experience; a Bachelor's degree and EMR familiarity are preferred.

Qualifications

• High School Diploma or GED equivalent.
• 2 years previous healthcare experience.
• Experience in a customer service role.

Responsibilities

• Manages schedules to optimize resources and providers.
• Coordinates care and communication with patients and staff.
• Ensures patient compliance with prescribed plans.
• Registers patients and schedules appointments.
• Educates patients and maintains relationships with staff and departments.

Skills

Customer service

Healthcare experience

Scheduling

Communication

Education

High School Diploma or GED

Bachelor's degree

Tools

Electronic medical record (EMR)

Job description

Northwestern Medicine Delnor Hospital in Geneva, IL seeks a Patient Liaison to oversee the service experience for all patients and to advocate on their behalf. You will coordinate schedules, communicable with staff, and ensure access to care while maintaining strong relationships with providers and departments.

The role requires a High School Diploma or GED, 2 years of healthcare and customer service experience; a Bachelor's degree and EMR familiarity are preferred.