Patient Access Representative/Patient Liaison -Oak Park

Cybersearch, LTD.; Oak Park (IL); On-site; USD 25,000 - 36,000; Full time

Job summary

Cybersearch, LTD. is seeking two temporary Patient Access Representatives/Liaisons for an on-site role in Oak Park, IL. The positions focus on enhancing the patient and family experience, rounding with patients, and resolving concerns in real time. Shift is 9:30am–6pm, Monday–Friday.

Ideal candidates have guest relations or hospitality backgrounds and excellent communication skills, with a customer-service oriented and proactive approach to problem-solving.

Qualifications

• High School diploma required; 1+ years of experience in guest relations, hospitality, customer service, or patient-facing roles.
• Excellent verbal and written communication skills.
• Strong customer service instincts with a proactive, solutions-focused approach.

Responsibilities

• Engage with patients and families to check on experience and needs.
• Identify service recovery opportunities and address concerns promptly and respectfully.
• Document patient interactions, concerns, and resolutions per hospital procedures.
• Escalate concerns to nursing leadership or patient experience leadership when appropriate.
• De-escalate tense or emotional situations with calm, empathetic communication.
• Partner with clinical teams to share patient feedback and support a coordinated response.

Skills

Guest relations

Customer service

Hospitality

Patient-facing

Education

High School diploma

Job description

Patient Access Representative/Liaison (Fully Onsite)

Cook County, IL 60304(Oak Park, IL)

6 months (extension or perm placement)

Shift: 9:30am- 6pm (Mon-Fri)

Overview:

We are hiring two temporary Patient Liaisons to strengthen the patient and family experience at our hospital. You will be a visible, welcoming presence on the units, rounding with patients and families, resolving concerns in real time, and partnering with clinical teams to make every interaction count.

This role suits someone from guest relations, hospitality, customer service, or another patient-facing background who thrives on connecting with people and turning a difficult moment into a positive one.

Responsibilities:

• Engaging with patients and families to check on their experience and needs.
• Identify service recovery opportunities and address concerns promptly and respectfully.
• Document patient interactions, concerns, and resolutions according to hospital procedures.
• Escalate concerns to nursing leadership, department managers, or patient experience leadership when appropriate.
• De-escalate tense or emotional situations with calm, empathetic communication.
• Partner with clinical teams to share patient feedback and support a coordinated response.

Qualifications:

• High School diploma required & 1+years exp.
• Experience in guest relations, hospitality, customer service, or a patient-facing role.
• Excellent verbal and written communication skills.
• Strong customer service instincts and a proactive, solutions-focused approach.