Patient Experience Concierge

LCMC Health; New Orleans (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

LCMC Health is seeking a friendly patient service representative to welcome visitors, provide directions, and support the patient experience in a hospital setting. The role involves handling inquiries, coordinating access, and assisting with a variety of front-desk tasks to keep operations smooth.

Responsibilities include addressing concerns about care, coordinating with leadership on trends, and ensuring safety and patient satisfaction across departments.

Qualifications

• 6 months to 1 year of Customer Service experience, preferably in a health care setting.
• High School Diploma or equivalent.
• CPR within one year.

Responsibilities

• Welcomes patients and visitors to the hospital and provides information and directions.
• Issues visitor badges and verifies identity for safety.
• Coordinates investigation and resolution of consumer complaints about care and services.
• Collaborates with leadership to identify complaint trends and improves patient experience.
• Manages high-visibility processes to enhance patient satisfaction and overall experience.

Skills

Customer service

Communication

Multitasking

Computer skills

Front desk

Education

High School Diploma

Tools

CRM software

MS Office

Job description

LCMC Health is seeking a friendly patient service representative to welcome visitors, provide directions, and support the patient experience in a hospital setting. The role involves handling inquiries, coordinating access, and assisting with a variety of front-desk tasks to keep operations smooth.

Responsibilities include addressing concerns about care, coordinating with leadership on trends, and ensuring safety and patient satisfaction across departments.