Patient Experience Leader — Hospital Services

Compass Group USA; Lancaster (CA); Presencial; USD 65 000 - 85 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off (varies by site/state

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Resumo da oferta

Morrison Healthcare, a Compass Group USA company, is seeking a Patient Experience Manager for Antelope Valley Hospital in Lancaster, CA. You will coordinate patient experience activities, monitor satisfaction initiatives, and ensure adherence to policies across the system.

The role focuses on driving client satisfaction, employee relations, and account retention, with responsibilities spanning surveys, reporting, and committee participation.

Qualificações

• HS diploma/GED or equivalent combination of education and experience.
• 4 year degree preferred.
• 2-3 years in-servicing experience in customer service training.
• Hospitality and healthcare experience preferred.
• 3-4 years experience in service-oriented operations.
• Good coaching and on the job training skills required.
• Excellent organizational skills and ability to multi-task essential.
• Proficient in Windows-based Office software including Word, Excel, PowerPoint and Outlook.

Responsabilidades

• Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit.
• Maintains and supports client satisfaction at a level that ensures account retention.
• Administers required client/customer surveys and responds in a timely and effective manner.
• Monitors and ensures compliance, progression, and follow-up of any patient satisfaction initiatives.
• Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account’s needs.
• Participates in hospital committees as necessary (e.g. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee).
• Ensures compliance with all regulatory agencies (CMS, JCAHO).
• Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress.

Conhecimentos

Coaching

Multi-tasking

Formação académica

HS diploma/GED

4 year degree preferred

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Morrison Healthcare, a Compass Group USA company, is seeking a Patient Experience Manager for Antelope Valley Hospital in Lancaster, CA. You will coordinate patient experience activities, monitor satisfaction initiatives, and ensure adherence to policies across the system.

The role focuses on driving client satisfaction, employee relations, and account retention, with responsibilities spanning surveys, reporting, and committee participation.