Patient Experience Manager - Elevate Hospital Care

Compass Group USA; Long Beach (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

FSAs

Job summary

Morrison Healthcare in Long Beach, CA, part of Compass Group USA, seeks a Patient Experience Manager to coordinate patient satisfaction initiatives across the assigned health system. You will monitor performance, negotiate improvements as needed, drive client retention, and ensure compliance with policies and regulations.

The role requires strong leadership, excellent organizational skills, and experience in healthcare or hospitality service environments.

Qualifications

• Requires HS diploma/GED; 4-year degree preferred.
• 2-3 years in-servicing experience in customer service training.
• Experience in hospitality and healthcare is preferred.
• 3-4 years in service-oriented operations.

Responsibilities

• Coordinate and direct patient experience activities within the assigned system.
• Monitor patient satisfaction performance and relate incentives/penalties.
• Ensure compliance with client, government, and corporate policies.
• Develop and monitor department action plans to meet account needs.
• Collaborate with hospital committees and management to improve satisfaction.

Skills

Customer service

Coaching

Multitasking

Organizational skills

MS Office

Education

High school diploma/GED

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Morrison Healthcare in Long Beach, CA, part of Compass Group USA, seeks a Patient Experience Manager to coordinate patient satisfaction initiatives across the assigned health system. You will monitor performance, negotiate improvements as needed, drive client retention, and ensure compliance with policies and regulations.

The role requires strong leadership, excellent organizational skills, and experience in healthcare or hospitality service environments.