Patient Experience Leader: Hospital Satisfaction & Growth

Compass Group; Louisville (KY); On-site; USD 58,000 - 85,000; Full time

Benefits offered by this job

Medical

Vision Insurance

Life Insurance

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Associate Discounts

Wellness Programs

Employee Discounts

Flexible Spending Accounts

Personal Leave

Job summary

Crothall Healthcare, a Compass Healthcare company, is seeking a Patient Experience Manager to coordinate and direct all patient experience activities within the assigned system in Louisville, KY. You will monitor patient satisfaction initiatives, administer surveys, and work with on-site management to achieve account retention and financial goals.

Responsibilities include tracking satisfaction metrics, developing action plans, participating in hospital committees, ensuring CMS/JCAHO compliance,

Qualifications

• HS diploma/GED or equivalent; 4-year degree preferred.
• 2-3 years in-servicing experience in customer service training.
• Hospitality and healthcare experience preferred.
• 3-4 years in service-oriented operations.
• Strong coaching and on-the-job training skills.
• Excellent organizational skills and ability to multi-task.
• Proficient with Windows-based Microsoft Office tools.

Responsibilities

• Coordinate and direct all patient experience activities within the assigned system.
• Monitor patient satisfaction initiatives and account retention.
• Administer client/customer surveys and respond promptly.
• Ensure compliance with CMS/JCAHO and other regulations.
• Develop, customize, and monitor a patient satisfaction action plan.
• Participate in hospital committees and regional patient experience efforts.
• Work with on-site management to reach operational goals.

Skills

Customer service training

Coaching

Organizational skills

Windows Office proficiency

Hospitality experience

Healthcare experience

Multitasking

Education

HS diploma/GED

4-year degree preferred

Tools

Microsoft Office

Word

Excel

PowerPoint

Outlook

Job description

Crothall Healthcare, a Compass Healthcare company, is seeking a Patient Experience Manager to coordinate and direct all patient experience activities within the assigned system in Louisville, KY. You will monitor patient satisfaction initiatives, administer surveys, and work with on-site management to achieve account retention and financial goals.

Responsibilities include tracking satisfaction metrics, developing action plans, participating in hospital committees, ensuring CMS/JCAHO compliance,