Healthcare Patient Experience Leader

Compass Group USA; Ashland (KY); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Crothall Healthcare, part of Compass Group USA, seeks a Patient Experience Manager to coordinate patient experience activities across hospital systems. You will monitor satisfaction initiatives, drive client retention, and ensure compliance with CMS and JCAHO while collaborating with on-site teams.

The role emphasizes developing action plans, leading patient satisfaction projects, and participating in hospital committees to improve outcomes.

Qualifications

• Experience in customer service training in healthcare or hospitality environments.
• Strong coaching and on-the-job training skills.
• Excellent organizational skills and ability to multi-task.

Responsibilities

• Coordinate and direct all patient experience activities within the assigned system.
• Monitor and negotiate patient satisfaction initiatives to ensure client retention.
• Administer client surveys and respond promptly and effectively.
• Ensure compliance with regulatory requirements (CMS, JCAHO).
• Develop and monitor department patient satisfaction action plans.

Skills

Customer service training

Coaching skills

Organizational skills

Multi-tasking

Microsoft Office

Education

HS diploma/GED

4 year degree

Tools

Microsoft Office

Job description

Crothall Healthcare, part of Compass Group USA, seeks a Patient Experience Manager to coordinate patient experience activities across hospital systems. You will monitor satisfaction initiatives, drive client retention, and ensure compliance with CMS and JCAHO while collaborating with on-site teams.

The role emphasizes developing action plans, leading patient satisfaction projects, and participating in hospital committees to improve outcomes.