Patient Experience Leader

Crothall Healthcare; Shenandoah (TX); On-site; USD 58,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Employee Assistance Program

Wellness Programs

Job summary

Crothall Healthcare, a Compass Healthcare company, is seeking a Patient Experience Manager in Texas to coordinate activities with leadership and improve the patient experience across hospital services. You will drive engagement, safety, and positive patient moments, collaborating with operations and clinical leadership.

Responsibilities include overseeing patient satisfaction initiatives, analyzing survey data, and participating in committees.

Qualifications

• Strong data analytics and communication skills are required.
• Experience in customer service operations is preferred.
• Coaching and on-the-job training skills are desirable.

Responsibilities

• Interact with patients, caregivers, and leadership to monitor performance of the housekeeping/environmental services department.
• Administer client and customer surveys and respond promptly.
• Develop and implement a patient satisfaction action plan for accounts.
• Support client objectives to ensure account retention.
• Participate in hospital committees related to patient experience.
• Ensure compliance with CMS/JCAHO and follow-up on patient satisfaction initiatives.
• Join monthly calls to discuss trends and opportunities to recognize staff.
• Attend Patient Experience Department learning sessions and acknowledge successful programs.

Skills

Strong data analytics

Excellent verbal and written comms

Coaching and on-the-job training

Customer service operations

Education

HS diploma/GED; 4 year degree preferred

Tools

Microsoft Office Suite

Job description

Crothall Healthcare, a Compass Healthcare company, is seeking a Patient Experience Manager in Texas to coordinate activities with leadership and improve the patient experience across hospital services. You will drive engagement, safety, and positive patient moments, collaborating with operations and clinical leadership.

Responsibilities include overseeing patient satisfaction initiatives, analyzing survey data, and participating in committees.