Patient Experience Systems Manager

Compass Group USA; Shreveport (LA); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Crothall Healthcare, a Compass Group USA company, seeks a System Patient Experience Manager for a local hospital system. The role focuses on coordinating activities with leadership to deliver engaged, safe, and positive patient moments across services.

You will work with leadership to implement patient satisfaction actions, manage surveys, and contribute to committees while ensuring regulatory compliance and ongoing staff recognition.

Qualifications

• HS diploma/GED or equivalent; 4-year degree preferred.
• Hospitality and/or healthcare experience preferred.
• At least three years of demonstrated experience in customer service operations.
• Good coaching and on the job training skills.
• Strong data analytical skills and excellent verbal and written communication skills.
• Proficient in Windows-based office software including Word, Excel, PowerPoint and Outlook.

Responsibilities

• Interact with patients, caregivers, support services leaders and executive leadership regarding performance of the housekeeping/environmental services department.
• Administer client and customer surveys and respond in a timely and effective manner.
• Assist in developing and customizing a patient satisfaction action plan to meet each account’s needs.
• Maintain and support the fulfillment of client objectives to ensure account retention.
• Contribute to hospital committees (e.g., Patient Satisfaction Committee, Nursing, Administration, HCAHPS).
• Ensure compliance with regulatory agencies (CMS, JCAHO) and follow-up on patient satisfaction initiatives.
• Participate in monthly conference calls with Patient Experience Managers and operations management to discuss updates and trends.
• Attend Patient Experience Department learning sessions and webinars.
• Provide recognition when programs are implemented successfully.

Skills

Customer service operations

Coaching and on-the-job training

Data analytics

Verbal and written communication

Microsoft Office

Education

HS diploma/GED

4-year degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Crothall Healthcare, a Compass Group USA company, seeks a System Patient Experience Manager for a local hospital system. The role focuses on coordinating activities with leadership to deliver engaged, safe, and positive patient moments across services.

You will work with leadership to implement patient satisfaction actions, manage surveys, and contribute to committees while ensuring regulatory compliance and ongoing staff recognition.