Patient Experience Program Manager

Compass Group USA; New Orleans (LA); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Life Insurance/ AD

Job summary

Crothall Healthcare, a Compass Group USA company, is seeking a System Patient Experience Manager to coordinate activities with hospital leadership to create engaged, safe, and positive moments for patients. You will drive patient satisfaction programs, survey analysis, and service enhancements across a local hospital system.

You will lead collaboration with the housekeeping/environmental services teams and executive leadership, ensuring alignment with CMS/JCAHO standards and client objectives,

Qualifications

• HS diploma/GED; a 4-year degree preferred.
• Hospitality and/or healthcare experience preferred.
• At least three years of demonstrated experience in customer service operations.
• Strong data analytical skills and excellent verbal and written communication skills.
• Proficient in Windows-based office software including Word, Excel, PowerPoint and Outlook.

Responsibilities

• Interact with patients, caregivers, support services leaders and executive leadership regarding the performance of the housekeeping/environmental services department.
• Administer required client and customer surveys and responds in a timely and effective manner
• Assist in developing and customizing a patient satisfaction action plan to meet each account’s needs
• Maintain and supports the fulfillment of client objectives at a level that ensures account retention
• Make valuable contributions to hospital committees (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.)
• Ensure compliance with all regulatory agencies (CMS, JCAHO) and follow-up of any patient satisfaction initiatives
• Participate on monthly conference calls with fellow Patient Experience Managers and operations management to communicate updates, current trends, and find-opportunities to reward and recognize staff
• Participate in all Patient Experience Department learning sessions including monthly informative webinars
• Provide recognition for employee when programs are implemented with success

Skills

Customer service operations

Data analytics

Verbal and written communication

Microsoft Office

Coaching

Education

HS diploma/GED

4-year degree preferred

Tools

Microsoft Office Suite

Job description

Crothall Healthcare, a Compass Group USA company, is seeking a System Patient Experience Manager to coordinate activities with hospital leadership to create engaged, safe, and positive moments for patients. You will drive patient satisfaction programs, survey analysis, and service enhancements across a local hospital system.

You will lead collaboration with the housekeeping/environmental services teams and executive leadership, ensuring alignment with CMS/JCAHO standards and client objectives,