Patient Experience Leader

Crothall Healthcare; Cincinnati (OH); Presencial; USD 53 000 - 55 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical

Dental

Vision

Life Insurance/AD&D

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Resumo da oferta

Crothall Healthcare, a Compass Healthcare company, is seeking a Patient Experience Manager to oversee patient satisfaction initiatives within an assigned system in Cincinnati, OH. The role involves coordinating activities, monitoring surveys, and ensuring compliance with policies while driving account retention and growth.

The ideal candidate has 2–3 years of customer service training experience, strong coaching and organizational skills, and proficiency with MS Office.

Qualificações

• HS diploma/GED or equivalent; 4 year degree preferred.
• 2-3 years in-servicing experience in customer service training.
• Good coaching and on-the-job training skills.

Responsabilidades

• Coordinate and direct patient experience activities within the assigned system.
• Monitor and negotiate patient satisfaction initiatives to ensure high client satisfaction and retention.
• Ensure compliance with client, government, and company policies and procedures.
• Contribute to hospital committees and support department learning sessions.

Conhecimentos

Coaching

Multi-tasking

Organizational skills

Customer service training

Formação académica

HS diploma/GED

Bachelors degree preferred

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Crothall Healthcare, a Compass Healthcare company, is seeking a Patient Experience Manager to oversee patient satisfaction initiatives within an assigned system in Cincinnati, OH. The role involves coordinating activities, monitoring surveys, and ensuring compliance with policies while driving account retention and growth.

The ideal candidate has 2–3 years of customer service training experience, strong coaching and organizational skills, and proficiency with MS Office.