Patient Experience Lead

Compass Group USA; Texas; On-site; USD 58,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/AD&D

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Job summary

Crothall Healthcare, a Compass Healthcare company, seeks a Patient Experience Manager to coordinate activities with leadership to create engaging and safe moments for patients. You will drive actions based on patient feedback and oversee satisfaction initiatives across hospital accounts.

Applicants should have 3+ years in customer service operations, strong data analysis, and excellent communication skills. Healthcare exposure and Office software proficiency are expected.

Qualifications

• HS diploma or GED; 4-year degree preferred if applicable.
• Hospitality and/or healthcare exposure is advantageous.
• 3+ years in customer service operations.

Responsibilities

• Coordinate and direct activities with leadership to enhance patient experiences.
• Administer client surveys and respond promptly to feedback.
• Develop patient satisfaction action plans for accounts.
• Support achievement of client objectives and account retention.
• Participate in hospital committees related to patient satisfaction and care.

Skills

Customer service

Data analytics

Communication

Coaching

Office software

Education

HS diploma/GED

Bachelor’s degree preferred

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Word

Job description

Crothall Healthcare, a Compass Healthcare company, seeks a Patient Experience Manager to coordinate activities with leadership to create engaging and safe moments for patients. You will drive actions based on patient feedback and oversee satisfaction initiatives across hospital accounts.

Applicants should have 3+ years in customer service operations, strong data analysis, and excellent communication skills. Healthcare exposure and Office software proficiency are expected.