Patient Experience Lead - Healthcare Satisfaction & Growth

Compass Group USA; Mayfield Heights (OH); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Job summary

Morrison Healthcare, a Compass Group company, leads healthcare food and nutrition services nationwide and coordinates patient experience initiatives across assigned systems. You will monitor satisfaction metrics, ensure compliance with policies, and support action plans that drive client retention and service quality.

As a supervisor, you will participate in hospital committees, provide employee development, and prepare patient satisfaction reports for management oversight, aligning with

Qualifications

• Good coaching and on the job training skills.
• Excellent organizational skills and ability to multi-task essential.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)

Responsibilities

• Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit.
• Maintains and supports client satisfaction at a level that ensures account retention.
• Administers required client/customer surveys and responds in a timely and effective manner.
• Monitors and ensures compliance, progression, and follow-up of any patient satisfaction initiatives.
• Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account’s needs.
• Participates and adds value to hospital committees as necessary.

Skills

Coaching

Organizational skills

Multi-tasking

Education

HS diploma/GED

4 year degree

Tools

Microsoft Office

Job description

Morrison Healthcare, a Compass Group company, leads healthcare food and nutrition services nationwide and coordinates patient experience initiatives across assigned systems. You will monitor satisfaction metrics, ensure compliance with policies, and support action plans that drive client retention and service quality.

As a supervisor, you will participate in hospital committees, provide employee development, and prepare patient satisfaction reports for management oversight, aligning with