Patient Experience Lead: Hospital Satisfaction & Growth

Compass Group USA; Cincinnati (OH); Sur place; USD 60 000 - 85 000; Plein temps

Avantages offerts par ce poste

Medical

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Résumé du poste

Crothall Healthcare, a Compass Group USA company, is seeking a Patient Experience Manager to coordinate patient experience activities across the assigned system. You will monitor patient satisfaction initiatives, administer surveys, and collaborate with hospital leadership to ensure regulatory compliance and account retention.

The role emphasizes driving patient satisfaction, supporting service excellence, and aligning with organizational goals across multiple accounts and facilities.

Qualifications

• HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred.
• 2-3 years in-servicing experience in customer service training.
• Hospitality and healthcare experience preferred.
• 3-4 years experience in service-oriented operations.
• Good coaching and on the job training skills required.
• Excellent organizational skills and ability to multi-task essential.
• Proficient in Windows based office software including Word, Excel, PowerPoint and Outlook.

Responsabilités

• Coordinates and directs all patient experience activities within the assigned system.
• Tracks patient satisfaction performance metrics and incentives.
• Maintains client satisfaction to support account retention.
• Administers client surveys and responds promptly.
• Monitors compliance with patient satisfaction initiatives and regulatory requirements.
• Develops and monitors patient satisfaction action plans for accounts.
• Participates in hospital committees and cross-functional teams.
• Ensures compliance with CMS and JCAHO regulations.
• Promotes patient satisfaction progress and communicates trends to leadership.
• Collaborates with on-site management to achieve operational goals.
• Delivers patient experience reports to management and ensures standardized processes.

Connaissances

Coaching

Organization

Multitasking

Windows Office

Formation

HS diploma/GED or equivalent

Outils

Microsoft Office

Description du poste

Crothall Healthcare, a Compass Group USA company, is seeking a Patient Experience Manager to coordinate patient experience activities across the assigned system. You will monitor patient satisfaction initiatives, administer surveys, and collaborate with hospital leadership to ensure regulatory compliance and account retention.

The role emphasizes driving patient satisfaction, supporting service excellence, and aligning with organizational goals across multiple accounts and facilities.